Shipping policy

Processing Time

All orders are processed within 1–4 business days after receiving your order confirmation email. Processing times may be extended during high‑volume periods, holidays, or unforeseen delays. Orders are not shipped or delivered on weekends or holidays.

Once an order is placed, it cannot be modified or canceled after processing begins.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping may be available on qualifying orders.

Estimated delivery times are provided by carriers and suppliers. These are estimates, not guarantees. Actual delivery times may vary due to:

Carrier delays

Weather conditions

Customs processing

High‑volume seasons

Incorrect or incomplete addresses

We are not responsible for delays caused by third‑party carriers.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number. Please allow 48 hours for tracking information to update, as carriers may take time to scan and register packages.

If tracking shows “Delivered,” the order is considered fulfilled. We are not responsible for packages lost or stolen after delivery confirmation.

Safety & Delivery Responsibility Disclaimer

Customers are responsible for safely handling all products and packaging materials (including plastic bags, bubble wrap, and small parts). Rosanne Pet Supplies is not liable for injuries, choking hazards, suffocation risks, or harm caused by improper use, damaged items, or unsafe handling after delivery.

Once a package is marked “Delivered” by the carrier, Rosanne Pet Supplies is not responsible for loss, theft, or damage, including porch pirate incidents. If your package is stolen or missing after delivery confirmation, please contact us so we can review the situation and determine whether assistance is possible.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for:

Delays caused by incorrect addresses

Lost packages due to incorrect addresses

Reshipping fees for returned packages

If a package is returned due to an incorrect address, the customer must pay reshipping costs.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact us. We will assist in filing a claim with the carrier. Replacement or refund decisions depend on carrier investigation results.

Packages marked “Delivered” by the carrier cannot be refunded or replaced.

International Shipping (If Enabled)

International orders may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer and are not included in product prices or shipping rates.

Shipping Confirmation & Updates

You will receive:

Order confirmation email

Shipping confirmation email

Tracking number

Delivery updates (if available from the carrier)

“We are not responsible for how customers use/abuse/damage the products…”