Refund policy
30‑Day Return Window
We accept returns within 30 days of delivery. To qualify, items must be:
• Unused • Unworn • In original condition • Free of pet hair, odors, stains, or wear • In original packaging with all accessories included
Items that do not meet these conditions will not be eligible for a refund.
“We are not responsible for how customers use/abuse/damage the products…”
Non‑Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
• Pet beds • Pet bowls • Pet grooming tools • Pet carriers • Any item that shows signs of use • Any item damaged after delivery • Any item missing packaging or parts
This protects product safety and prevents misuse.
Safety & Responsibility Disclaimer
30‑Day Return Window
We accept returns within 30 days of delivery. To qualify, items must be:
• Unused • Unworn • In original condition • Free of pet hair, odors, stains, or wear • In original packaging with all accessories included
Items that do not meet these conditions will not be eligible for a refund.
“We are not responsible for how customers use/abuse/damage the products…”
Safety & Responsibility Disclaimer
Rosanne Pet Supplies is not responsible for how products are used, misused, gifted, altered, or damaged after delivery. Customers are responsible for ensuring all products, packaging materials (including plastic bags, bubble wrap, and small parts), and accessories are kept out of reach of children and pets. We are not liable for injuries, choking hazards, suffocation risks, or any harm resulting from improper use, damaged items, or unsafe handling.
Once an order is shipped and marked “Delivered” by the carrier, Rosanne Pet Supplies is not responsible for loss, theft, or damage, including porch pirate incidents. If your package is stolen or missing after delivery confirmation, please contact us so we can determine whether assistance is possible.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery.
We may request photos to verify the issue. Approved cases will be replaced or refunded at no cost to you.
Returns That Do NOT Qualify
We cannot accept returns if:
• The item was used • The item was damaged after delivery • The item has pet hair, stains, odors, or wear • The item is missing packaging or accessories • The item was altered or modified • The return request is made after 30 days • The item is a sale item or gift card
This protects you from “used and abused” returns.
Refunds
Once your return is received and inspected, we will notify you of approval or denial.
Approved refunds are issued to your original payment method within 3–7 business days. Shipping fees are non‑refundable unless the return is due to our error. A 10% restocking fee applies to all returns.
How to Start a Return
To begin a return, contact us at: rosannepetsupplies@gmail.com
Include:
• Your name • Order number • The item you want to return • A brief explanation
Items sent back without approval will not be accepted.
Rosanne Pet Supplies is not responsible for how products are used, misused, gifted, altered, or damaged after delivery. Customers are responsible for ensuring all products, packaging materials (including plastic bags, bubble wrap, and small parts), and accessories are kept out of reach of children and pets. We are not liable for injuries, choking hazards, suffocation risks, or any harm resulting from improper use, damaged items, or unsafe handling.
Once an order is shipped and marked “Delivered” by the carrier, Rosanne Pet Supplies is not responsible for loss, theft, or damage, including porch pirate incidents. If your package is stolen or missing after delivery confirmation, please contact us so we can determine whether assistance is possible.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery.
We may request photos to verify the issue. Approved cases will be replaced or refunded at no cost to you.